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The Junior E-Commerce Officer will be responsible for the daily packing and dispatch of orders received, together with the associated E-commerce team, and the longer-term development of the Online retail business. He or she will ensure continuous communication with customers to deliver exceptional customer service.

• Process and dispatch orders requests received through Alif website across the fulfilment team.
• Assist in daily reports of orders received, fulfilled, delivered, returned, refunds items as necessary and keep accurate records of items returned or lost in transit.
• Check and upload new stock to the ERP system as required. Manage stock levels using the SAP B1 ERP system. Report shortages and order stock.
• Provides product, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
• Monitor listings and take action on under-performing product lines. Liaise with store keepers regarding missing/damaged items, warranty claims or returns.

The Intern - Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

• Greets customers, offers assistance and serves them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
• Provides exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests. Maintains awareness of all promotions and advertisements.
• Ensures smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.
• Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Shop Manager recommendations.
• Maintains high product knowledge and stays up to date with industry news and competitor activities.