THE HUGE INTERNATIONAL BESTSELLERA former FBI hostage negotiator offers a new, field-tested approach to negotiating - effective in any situation.'Riveting' Adam Grant'Stupendous' The Week'Brilliant' Guardian____________________________After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a kidnapping negotiator brought him face-to-face with bank robbers, gang leaders and terrorists. Never Split the Difference takes you inside his world of high-stakes negotiations, revealing the nine key principles that helped Voss and his colleagues succeed when it mattered the most - when people's lives were at stake.Rooted in the real-life experiences of an intelligence professional at the top of his game, Never Split the Difference will give you the competitive edge in any discussion.____________________________PRAISE FOR NEVER SPLIT THE DIFFERENCE'My pick for book of the year.' Forbes'Who better to learn [negotiation] from than Chris Voss, whose skills have saved lives and averted disaster?' Daily Mail'Filled with insights that apply to everyday negotiations.' Business Insider'It's rare that a book is so gripping and entertaining while still being actionable and applicable.' Inc.'A business book you won't be able to put down.' Fortune